Not that I think it will really matter but, I have decided to share my absolute disgust with you about my recent experience with Marriott. On Sunday the 5/19/16 I called the Marriott reservation line in an attempt to get two rooms while using my 259,000 Marriott points. I was told that I could only get one room on points at this particular location but, if I wanted to pay for another room I would be allowed too (so much for Marriott elite). I made one reservation for one night at one hotel and a two night reservation on points at another hotel (30 miles away), both using my points. I was told to continue calling to see if a cancelation had come through so that I could get two rooms at the same hotel. I called back Monday, Tuesday, and finally Wednesday I was told that I would be able to have two rooms at the same hotel while using my points. (Before this I spoke with many non-English speaking reservation agents). After I thought my reservation was made for two rooms Wednesday afternoon I praised the Marriott agent and asked if I could fill out a survey. I was transferred to the automated survey line and gave a great review that I would now like to retract. I had no idea that the agent had completely messed everything up. I ended up with the same conformation number for both rooms and I did not catch the mishap on her part. Today my 16 year old son and three of his friends were stranded over two hours away with no place to stay. I made multiple phone calls to Marriott’s call centers 18002282100, 18005354028 and was privy to more hold time than anything. Not one time did I ever use a foul word to any of your associates and if truly recorded you will hear my frustration. At one point I was put on hold to speak to a manager named Mr. Hampton. My hold time for him was over 30 minutes and finally they just hung the phone up since I wouldn’t hang up first. I took a screen shot of my phone with your 18005354028 number and a time below of 40:35. I waited that long simply because my son is important to me!! I called back multiple times attempting to speak to Mr. Hampton and ended up with hold times around 20 minutes, of which I took more screen shots that I would love to send to you. As a former diamond member with Hilton, I was never treated this way!! I was finally given MR. MARRIOTTS number and hoped this issue would be resolved. The associate was friendly but in the end said that there was nothing she could do. When I asked if Marriott would accept any blame for the situation I was told no. I have stayed in Marriott hotels at least 40 nights so far this year and this is how I am treated.