In the last email it says it is guaranteed until 4 PM, so I'm not sure if you can always get it until 4. However, I think you can say you are guaranteed a late check out of some time.
On the movil app you have option now to require a late check out. This is new. Up to me is clear that you can request this benefit as late at 4 pm. If you get it or not we will know. Let s try and see what we get.
According to: Marriott Rewards Member Benefits Gold and Platinum Members are "Guaranteed Late Checkout" up to 4pm. But Silver Elite members have "Priority Late Checkout", which is really no guarantee, just a promise that IF they have enough available rooms to house the new incoming travelers, they will allow you to checkout late ...First, they fulfill the GUARANTEEDl Gold and Platinum members late checkout requests, and then, if they still have rooms for the new incoming travelers, then they will fulfill the late checkout for Silvers... In another words, Gold and Platinum are guaranteed, and Silver members are lower in the late checkout hierarchy!
So far, I have not found a hotel that had any idea what I was talking about. However, I have not needed it or pushed the issue. Last week, I got a 1 P M check out and they acted like it was a big deal.
Howabout just dropping this whole policy until they can figure out if it's even a policy? As I see it, those who stay at certain locations alot, have always had some leeway allowed regarding check-in and check-out times. People who stay a few times a year sometimes ask, but rarely get a checkout beyond 1pm (anecdotal evidence to be sure). In other words, NOT having this policy produces NEARLY the same results as having it, BUT, there's MUCH LESS potential to upset elite and other valued guests since nothing is being promised yet not delivered. Are the natives getting restless? Just look at wesleywc comments above. I believe his last tirade may have resulted in the return of Chicken Fries to Burger King (tm). but don't quote me on this.
I do enjoy me some chicken fries.
At least burger King gives you the container that holds the dipping sauce. It doesn't say "you can ask for the container, and we'll do our best to get you one, but we might not. If we can't get it for you I'll just throw your chicken fries on the ground, and you can peck at them. Like a chicken."
I have always received the same reaction. Like the hotel would stop operating if I left a couple hours later.
Hi Insiders! You've all touched on different points of this member benefit, so we've gathered them up and created one post. Reach out if you have any questions.
Guaranteed Late checkout for Gold and Platinum Elite Members
Guaranteed Late Check-out is available at all participating hotels including The Ritz-Carlton and is not available at Marriott Vacation Club.
*Late check-out is offered based on availability at Resort and Convention hotels.
Thanks carat for the clarification. I have to say that since the implementation of this benefit, upon check-in, I have been offered a late check-out 100% of the time (6 properties), both in the U.S. and in Europe, including when doing mobile check-in. Pretty nice!
This past weekend, on the last morning, I asked the front desk if we could possibly check out late, at noon. She said of course, especially since noon is our check-out time! We laughed. Then she said I could check-out at 4pm, I said, no, noon is fine, and then she said, well, I'm putting you down for 2:30pm just in case, and handed me new cards. It was like she insisted. Great service, and with a smile!
Now, if only I will be able to score an early check-in in a few weeks (will also check-out early, so not to milk it), when I'll be arriving at a destination on a red-eye at 6am! Boy, that too would be a perfect world.
What is the recommended course of action when the front desk is not familiar with the benefit and denies it?
The answer is an emphatic "NO" - that's why they word it "as late as 4:00pm" which could actually mean NO LATE CHECKOUT at all - i.e. 12pm or whatever the normal checkout time is. I'll say it again - this is a non-policy, and has the potential to continue to alienate not only old time elites, but new ones as well. Epic Fail Marriott!
This is a benefit that is guaranteed. Individual hotels should be responsible for contacting a guest during their stay or after departure if they did not satisfy the guest’s needs. For hotels that are not familiar with the benefit, please let us know on this forum so we can connect with the hotel.
This benefit is guaranteed at all Marriott Rewards participating hotels, except at resort and convention hotels where it is based on availability. Marriott Vacation Club is excluded from this benefit.
deannad - Ritz Carlton Battery Park (in NYC just in case that's not obvious) said that "they do not participate in all aspects of Marriott Rewards" and flatly denied my request for 4pm checkout. Message me if you want dates and my MR #
Just sent you a message dansplan!
Fine print from item #2 under "General Membership" from this link explains how the dealer may cut the cards, or even redefine the game to fit the "house" in this particular game
Rewards Terms and Conditions
Participation in the Rewards Program is subject to the Program Rules, rules, regulations, policies and procedures that the Company may, in its discretion, adopt from time to time. The Company may amend the Program Rules at any time without notice. The Company has the sole discretion to interpret and apply the Program Rules.
How can the Ritz Carlton be a guaranteed late checkout, since Ritz is a resort, and the late checkout is subject to availability?
Ok that goes to the Company itself. But what about properties, they must respect the program rules ant its benefit. There is no way that we can think that hotels can also have their sole discrtion to interpret the Rules.
No all The Ritz are resort properties. Beside that do Marriott elite members have the right to ask for any benefit there??? .
ok, so find a pro-bono lawyer who can interpret what "The Company" means - I'm sure there could be a few on here
Well I am a Lawyer and my interpretation was wirtten.It will be great to have anothers voices here
That's absolutely false. Only 37 are resorts.
Correct. I wanted to say that not all the Ritz... but my mistake I wrote NO instead of Not.
On my recent stay at JW in Shanghai...clearly stated IF AVAILABLE and not guaranteed
Tried the 4pm checkout first time this week. Clerk told me no late checkout available. I told her I was a plat. She said, OK you get 4pm. Very easy.
I needed a late checkout last week at the Atlanta Northwest, but didn't realize it until the day before departure. I asked at the front-desk and she said the latest she could do was 1:00 PM. I shared with her that I really needed it, and hoped she could extend this courtesy my way with the rule change. She needed to run it by her manager, so I asked her to call me in the room with a response. 20 minutes later, the desk called, I had my 4:00 checkout time. It was a little more discussion that I would have liked, but worked out well in the end. I am grateful for the flex this late(r) checkout benefit offered my family.
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