AnsweredAssumed Answered

Why No Points on Upgrade Cost?

Question asked by tommo781 on May 21, 2016
Latest reply on May 31, 2016 by tommo781

I have just completed a 5 night stay in London.  I paid for the stay on points, but paid £65 per night for an upgrade.


When my points were credited, I have only received them on the extras, not the £325 upgrade cost.  Why?  This makes no sense to me.  If I had booked a standard room not using points, at say £185 per night, I would have got points on £925.  If I had booked an executive room at £250 per night, I would have received points on £1,250.  So why don't I get the points, which amount to approx 4,000, on the cash upgrade cost?  After all, my points only paid for the standard room.


My bill shows the £65 each night as "Rewards Redemptions" but it is not a rewards redemption at all.  It is a cash cost in addition to the points I used.


Perhaps an Insider or communitymanagers, carat, or andrewt could explain the unfairness of this to me, as the logic defeats me.  Thanks.