Marriott Boston Copley Place - Review

Discussion created by clebert on May 15, 2016
Latest reply on Dec 13, 2017 by anadyr

Just stayed 3 nights at Marriott Copley Place in Boston for a conference at the Westin across the street. 



Good CL with excellent staff who were extremely friendly and helpful

Great location connected to Copley Place Mall and near Back Bay attractions and T stop

Indoor swimming pool

Housekeeping was efficient and friendly

Staff throughout the hotel seemed genuine and happy to be of service

Nice views from rooms

Representative of the Marriott flagship brand FS hotels



Expensive - I paid $409 on Wed., then $449 on Thurs. and Fri. for a standard room

CL was very, very crowded although there were seating areas outside the CL which helped

Amenities in lobby were insufficient for crowd (cookies and water seems to be constantly running out)

Check in was kind of slow even though I used mobile check in

Weird elevator system (similar to Marquis NY)

A bit dated and probably needs an update/refresh - kind of dowdy and blah

Rooms and lobby are nothing special and really have no character - could be in any hotel anywhere (contrast Fairmont Copley down the street which is loaded with charm and style)

Lobby restaurant and bar were small and didn't really seem very interesting or nice for a hotel this size (contrast OAK Bar at Fairmont down the street which is a destination in and of itself)


I only stayed here for the location and the CL.  I've stayed at Omni Parker House, Fairmont Copley and the Langham on prior Boston trips, and all of those are better properties if you're looking for a local Boston experience, old world (ok, older part of the new world) charm, and luxury.  Of course the Fairmont and Langham are probably more in the RC league than comparable to a Marriott, so perhaps not fair to compare them.


This place was not bad, though.  Service was excellent.  The property itself, though, really didn't seem special.  Just another Marriott in a big city.  Could have been Metro Center DC or City Center Minneapolis.  They are all kind of the same.   I guess some people like that type of brand consistency.  Next time I might try the RC.   It was only $20 more a night, but of course no club lounge access for us mere Marriott mortals!