I had a unpleasant stay in one of Marriott's hotel recently, unfortunately that poor experience did not end there, the points were not transferred to my account and the night was not counted as well.
I have submitted a form few days ago and sent Marriott an email, however I received no response and the points were not added, it has been over 2 weeks since my check out date and nothing has been done.
strangely as I was looking for a hotel on the website a chat was proposed which I accepted, after experience situation the person I chatted with said he cant assist me and I need to call Marriott rewards, I informed the gentlemen it will be a international call for me and he gave me a number that is not in my country, when I replied that that number will still be an international call the connection "suddenly" lost (from his side and not mine)
any suggestion? and why do I only experience missing stays with Marriott and not with other loyalty programmes?