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Missing Platinum gift points

Question asked by williston on May 15, 2016
Latest reply on Jun 15, 2016 by wanderin

i recently checked my account and have at least six stays where my Platinum "gift" points have not been credited. I have contacted customer services and have either been ignored or told to "phone customer services and ask for a manager". Has anyone else noticed missing points and if so how did you get them credited. Thanks.

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