AnsweredAssumed Answered

Personal Item thrown out by the cleaning crew

Question asked by marriott_neo on May 15, 2016
Latest reply on May 25, 2016 by marriott_neo


I stayed at NewYork Manhattan/Downtown East. I left my partial dentures in the hotel room specifically near the TV and when I came back from office it was not there. It looks like the person who cleaned the room threw it out.

I talked to the Hotel's General Manager and he said that they could not find it in the trash and there is nothing that can be done about it now.


I understand that this is not a case where something got stolen from the room but it is definitely a case of negligence. I have stayed a lot at marriott hotels and this is the first time I am reporting a lost item. It would cost me a lot to replace the lost dentures. Does Marriott have any insurance which will cover for the loss ?