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JW Desert Ridge

Question asked by kathrynr on Apr 25, 2016
Latest reply on Apr 26, 2016 by kathrynr

Hi, I am a platinum elite member and have been saving points so I can take my family to the JW Desert Ridge in Phoenix.  I know this property fills up quickly for spring break, so I have been diligent about checking the website and even calling the hotel and and central reservations to see if rooms are available for the days I want (4/1/17 - 4/5/17).  I have been told a myriad of things by different Marriott representatives..."we cannot book that far in advance"... "the hotel manager has not released any rooms yet" ... "the hotel is already sold out" ...

I left a message for the hotel's manager today to see if I could get to the bottom of this.


Like I said, I have been diligent in checking on this because it's part of my family dream vacation to the Grand Canyon. 


Has anyone run into similar situations?