AnsweredAssumed Answered

Easier Reservations

Question asked by travelvet on Apr 22, 2016
Latest reply on Apr 22, 2016 by dansplan

I have found that when making a reservation with my android phone app it is not possible to select payment options.

For example, if I have free night certificates available, I would like to select which certificate I want to use.

Currently, there is no option for me to choose.

Recently I stayed in a town that only had a Category 3 hotel, and I wanted to use a Category 1-4 certificate instead of a Cat-5 certificate.

I had to call customer service so I did not waste my higher reward certificate on a Cat 3 property.

The Customer service rep was professional and helpful, but acknowledged that what I wanted to do was not possible without additional assistance.

I spent half an hour+ on something that should only take a few minutes at best.

Not a complaint--more of a suggestion to make the reservation experience faster and easier.

Can the reservation process be improved in this way, or is there a work-around I don't know about?

Thanks in advance!