What is the trick to reserving this? I have been a Platinum Elite member for years. For the life of me, I can't see where this is complimentary - which means free in my book. I have 3 Club Level upgrade certificates available, 7 nights for each certificate. I priced online this weekend for the Ritz in Cancun. Here's what I came up with:
Online rack rate is $370 per night
Online Club Level room is $559 per night.
Since I can't book online and can only use my reward by calling their reservation line, I call. I ask to book and use my free upgrade. I am then quoted $519 per night. I then argue that I am not receiving the benefit of a free upgrade, that the Ritz is simply taking off $40 of the room fee. I spoke to 5 different people and they all gave me the run around. The last agent said to me, "Well the Club Level price is a good deal, you should go ahead and book it".
I am trying to see the benefit of keeping this card at a cost of $395 per year.