AnsweredAssumed Answered

"Complimentary" Club Level Upgrade?

Question asked by wbwest on Apr 4, 2016
Latest reply on Aug 2, 2017 by phctourist

What is the trick to reserving this?  I have been a Platinum Elite member for years.  For the life of me, I can't see where this is complimentary - which means free in my book.  I have 3 Club Level upgrade certificates available, 7 nights for each certificate.  I priced online this weekend for the Ritz in Cancun.  Here's what I came up with:

Online rack rate is $370 per night

Online Club Level room is $559 per night.

Since I can't book online and can only use my reward by calling their reservation line, I call.  I ask to book and use my free upgrade.   I am then quoted $519 per night.  I then argue that I am not receiving the benefit of a free upgrade, that the Ritz is simply taking off $40 of the room fee.  I spoke to 5 different people and they all gave me the run around.  The last agent said to me, "Well the Club Level price is a good deal, you should go ahead and book it".


I am trying to see the benefit of keeping this card at a cost of $395 per year.