A number of years ago I participated in a Platinum challenge, entering with zero status. I completed the challenge, and kept status for a year, but due to a work change, had to switch to Starwood. With the pending acquisition, I would like to participate again now, however when I called, I was told you can only challenge one level higher. I am silver now, and was told I am already enrolled in a gold challenge, which I did not sign up for?
Is it at all possible to challenge to platinum now? Unfortunately when asking for further help from the rep who answered the phone, I was hung up on.