I registered online for the Mega Bonus promotion. I see it listed on my account online.
I stayed on two separate trips in February.
Where is the free night I was promised after 2 stays?
I don't see it, or how to redeem it...
They usually show up under Account Activity at the bottom under all the actual activity in a separate section with the header Unused Certificates.
I've made the 2 stays, but the second still hasn't credited after over a week so no cert for me yet (I have a missing stay request in though).
Received mine, and unlocked my opportunity to receive an additional 2,500 points, which I will pick up this weekend.
You redeem it by getting a quote for staying on points. It will then tell you that you can use the certificate if you want. Probably easier for a 1-night stay.
Maybe this will help you know where to look.
Using the certificate is as simple as booking a room on points (up to a category 5 property). Then just "attach" the certificate to the reservation. Here's an example how to do that Re: Unused Rewards Certificate.
It took a few days for mine to post. I think 3 or 4 days... so file a missing report or call the rewards line to see whats up.
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