Outstanding Service

Discussion created by patraynor on Feb 15, 2016
Latest reply on Feb 16, 2016 by laurac

I am a Platinum Elite Marriott member and have been staying at Marriott's almost every week over the last year.  I have recently been to the Springhill Suites in Dallas West End and I have been struck by the superior customer service I have received from Mika S.  Mika will always great me with a big hello and is always speeds me through the check in/out process.  She will always do whatever she can to make my stays easy and enjoyable.  Recently, I had returned from a day full of business meetings and she stopped me at the front desk and presented me with a birthday present from edible arrangements that made my entire night.  I am not sure how she knew it was my birthday but to go out and get a present just demonstrates how thoughtful she can be towards the guests.  I wanted to use this forum to commend such great service.