Upgrades? (Renaissance Chicago)

Discussion created by ericajarret on Jan 28, 2016
Latest reply on Jan 29, 2016 by ericajarret

This board has helped me choose our hotel for our May trip to Chicago- thank you!

I booked the Renaissance Chicago (Wacker) with points. Unfortunately, I was only able to book a standard room.

As we are traveling with our two children (ages 8 & 4) for 5 nights/6 days, it would be very helpful to have a room that is bigger than a standard room. I do not have a problem using points or paying for a bigger room. I have read on here that it doesn't hurt to call the hotel directly and ask to speak to guest relations. I tried that but believe I ended up getting transferred to central reservations. The agent told me that she put a request for an upgrade on our reservation but that was all she could do. Does anyone have any tips or advice (or direct e-mails/numbers))? I have no idea if it matters or not, but we are Gold members.

It was between the Renaissance and the Residence Inn on Dearborn (for the extra space) but after reading so much on these boards, we decided to go for the Renaissance.

Thanks so much in advance.