Platinum elite doesn't mean what it used to.

Discussion created by pharmgirl77 on Jan 28, 2016
Latest reply on Feb 1, 2016 by misterchk

I am currently planning a trip to the UK this year, and was wanting to stay at my favorite Marriott in London.  Marriott County Hall.  It is a gorgeous hotel, and the service was impeccable.  I stayed there two years ago on points and we got a Big Ben view.  I was treated exceptionally well, and thanked for my loyalty.  Well, This time, I was wanting to use my points, and not only are they a Cat 9, they are also charging cash as well to get a good room.  I find that this is a cheapening of the loyalty that I have had for this company for 12+ years (practically my entire career thus far).  I am very upset about this, and am wondering why I continue my loyalty to a brand that won't reward me for it.