I am currently planning a trip to the UK this year, and was wanting to stay at my favorite Marriott in London. Marriott County Hall. It is a gorgeous hotel, and the service was impeccable. I stayed there two years ago on points and we got a Big Ben view. I was treated exceptionally well, and thanked for my loyalty. Well, This time, I was wanting to use my points, and not only are they a Cat 9, they are also charging cash as well to get a good room. I find that this is a cheapening of the loyalty that I have had for this company for 12+ years (practically my entire career thus far). I am very upset about this, and am wondering why I continue my loyalty to a brand that won't reward me for it.