Using points

Discussion created by pilam76 on Jan 28, 2016
Latest reply on Jan 28, 2016 by phctourist

I see people complaining on sites like tripadvisor about using points. People link using points to getting bad service at the hotel. I know not to believe the reviews because people mostly complain about little things like not having a fridge in the room or in the coffee but do hotels view you differently when you use points versus paying?