My stay at The Franklin in Philadelphia posted, but the 500 points did not. What's my next step? carat can you help?
Hi muppetwrangler, how frustrating! I'd like to take a deeper look into this. Would you mind sending me a private message with your Rewards number? I'll work with our team to provide clarity. Thanks in advance!
Message sent. Thanks!!
Thanks, carat! I checked and the points have been added.
So glad to hear!
not to pre empt what you are handling with Carat, but this happens to me all the time. I just call the MR customer service line, they look at the stay then post the 500 points for me. Bit or trouble, but they do add up.
This is actually the first time it has happened to me, so I'm a bit lost. Hoping to make Lifetime one day, so I need all the points I can get!
I stayed at the Franklin in the 70's - and it was pretty old then! Can I assume that the property has been completely refurbished?
From what I read, this Franklin Hotel at Independence Hall just became a Marriott property in November, 2015. Before then, it was the Omni Hotel, built in 1989. Might there be another Franklin hotel in Philly?
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