Incorrect end-of-year/rollover calculation

Discussion created by ndn on Jan 11, 2016
Latest reply on Jan 14, 2016 by pingreeman

lindseyh or carat,


My rollover statement just came in and it is incorrect. I had 122 nights in 2015 before my final stay, which was 7 nights from 12/25 to 01/01. These 7 nights should have counted for LAST year and given me 129 nights for the year, rollover over 54 nights. However, they seem to have counted this year. I currently show 7 nights stayed this year and only 47 rollover nights (1 more from credit card spend).


How can we fix this?