I am at the Ritz Carlton in Shanghai. I am a Platinum Elite member and I casually asked about my welcome gift. They had no idea what I am talking about. I asked casually 3 times and now I am getting pissed over a stupid welcome gift. I had 80 nights in the last year. I don't know if the ambivalence comes from the fact that I am in China or if it is the Ritz Carlton. They should change the name to Ritz Cracker. What is the policy regarding welcome gifts?
What say anyone?