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CAN book a refundable room at The Shelbourne for Easter on Tripadvisor but CAN NOT through

Question asked by patrish on Jan 11, 2016
Latest reply on Jan 13, 2016 by lindseyh

image.jpgWhy can't I book The Shelbourne through but can through Tripadvisor. I thought Platinum members are able to get in if it's at least a 48 hour notice. Can a community manager help me with this? Has anyone else had this happen to them? I'm not trying to pay with points.