Room night entitlement

Discussion created by stevenf on Dec 29, 2015
Latest reply on Feb 2, 2016 by nicholasric

Hi all,


Recently, I booked 7 rooms per nights for 3 nights for an event in Renaissance Hotel. I was informed by the Event Manager that I do not entitled any reward points which surprises me. I checked their website and it says..


  • Points for each room night, regardless if you or your guest is paying for it
  • 10 Elite Nights when you book 10+ guest rooms for at least one night


What exact is my entitlement? If there any Marriott id that I can escalate?