Recently, I booked 7 rooms per nights for 3 nights for an event in Renaissance Hotel. I was informed by the Event Manager that I do not entitled any reward points which surprises me. I checked their website and it says..
- Points for each room night, regardless if you or your guest is paying for it
- 10 Elite Nights when you book 10+ guest rooms for at least one night
What exact is my entitlement? If there any Marriott id that I can escalate?