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What occurs when you have to cancel a reservation that was booked with points?  Experiences?

Question asked by justincfreem on Dec 11, 2015
Latest reply on Dec 13, 2015 by bundad9

What has the experience been when a stay has been booked utilizing points, but the life happened and you no longer can utilize that time.  If you adjust prior to the normal cancellation policy do you get all your points back?   Couldn't quite find it.     Thanks -