HOw many people use the Virtual Concierge service and do you always get what you request? I just recently recieved an email about my upcoming stay. At the Bethesda Marriott in Maryland. It had a link that says explore your options, once I clicked on that then the Vietual Concierge pops up and you can make request like miini fridge you can also type a request in the comnents like early checkin or whatever. After I made my request I received a personal email from the manager stating she recieved my request and is looking forward to my stay.