Contact for Complaint when Customer Care doesn't help

Discussion created by blessed77 on Dec 3, 2015
Latest reply on Sep 18, 2019 by mikeybernstein

Does anyone know who you contact if you have an issue with  hotel management? I contacted customer care & they sided with the manager but I don't believe that a manager at any level should be allowed to threaten a guest. The manager at the hotel Manager at the Marriott threatened my family members employment, and  used an unprofessional tone.  I think everyone should be treated with respect no matter what the situation and I am being financially penalized for their employees mistake. Please someone tell me how to get in touch with corporate I have been looking on their website but don't know who to contact.