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2nd class?

Question asked by neils on Nov 22, 2015
Latest reply on Nov 23, 2015 by neils

i Am a UK member, being Platinum for the last five years. I feel UK ,members are overlooked by Marriott. Whenever I have an issue and need to call someone, the numbers don't seem to be toll free for me, and  I get sent to a USA call centre who have no idea about the locations or hotels or issues I am calling about, and they don't seem to understand me even though I am an educated professional with a clear English accent. I invariably give up and go elsewhere or contact the hotels direct and pester until someone helps me without sending me back to the call centres and Alison in wonderland rabbit holes.


am I missing anything?