missing stay requests

Discussion created by jerryl on Nov 12, 2015
Latest reply on Nov 16, 2015 by carat

Usually when I have a missing stay request I wait the required ten days before I send a request into customer service. I have found that if I don't get credit within 3-5 days , I am unlikely to get credit without intervention . Well I had a stay early last week in Raleigh and had no posting for a few days and went into the missing stay request link and found you didn't have to wait the ten days. So I sent in my information and today got the email from the hotel giving me credit . Just passing along this change