i stayed at a ritz on points spent 2,000 dollars and recieved no points for money spent. Is that policy?
RC hotels earn points on room rate only. If you didn't earn points on your room rate either, then my question would be did you book it directly through marriott/ritz or on an OTA?
ems52082, jsucool76 is right. It all depends on how you've booked the stay. If you'd like, I can take a deeper look into this for better clarity. Just send me, or one of my fellow moderators, a private message with your Rewards Number and the details of the stay you are referring to, dates and property. We'll reach out to our team for support.
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