Nobody at Elite Check-IN

Discussion created by thomas1999 on Oct 21, 2015
Latest reply on Oct 22, 2015 by deannad

in deskI would just like to know what is the point of special elite check-in if no one appears to help you? We arrived on the airport shuttle at the Marriott Rome Park hotel and, along with another couple who were also elite members, went to the special check-in all roped off with a big welcome mat for elite members. Only problem, we were completely ignored for 5 or 10 minutes, so had to get at the back of the line for the general check-in. What is the purpose of elite status in this case?