A Pleasant Experience Tarnished By...

Discussion created by jhall05 on Oct 18, 2015
Latest reply on Oct 19, 2015 by john_thai

...Something as simple as the cost of the washer and dryer.


Destination: Spring Hill Suites at Thanksgiving Point - Lehi, Utah

I'm thoroughly annoyed at the price of washing and drying 1 load.  Maybe $4 dollars is the "going rate", but a nearby competitor isn't half that cost.

I travel for a living, often staying at Marriott properties and I don't ask for much.  But I'm also at the highest level at a competitor hotel chain and this tiny detail pauses me for consideration.  Because when I do get miffed I make sure those involved know about it.  And the reservation I have may not result in another reservation here.