Since the post seemed to be closed - missed by a couple of hours and a subject that clearly raised concern among Elite members, I wanted to add my variation of the problem. My birthday was 10 days ago (2015(, I promptly responded to my birthday wishes from Marriott which had the offer of an Elite Night. Nothing happened, so I called tonight and the representative tried to convince me that I had received that 2015 birthday night in November of 2014. I kept questioning why then did I receive the email and birthday wishes 10 days ago and she kept insisting I was wrong, wrong, wrong. What kind of response is that to a Platinum Elite member. She could have offered the night for my trouble and I would have been perfectly satisfied instead of writing this post.
I feel like Marriott is the Oscar the Grouch of unbirthdays.
Thanks for bringing our attention to this, micheleatl. Definitely doesn't sound like a pleasant experience. I'd like to bring this to the appropriate teams attention and see if we can figure out the missing elite night credit issue. Can you send me a private message with your Rewards Number?
I've also noticed you are new to the Insiders Community... Welcome! As you may have already seen, this is a great place to talk about all things Marriott. It is also a wonderful spot to talk about your travels and hear what other members have to say as well. I am one of the moderators here, along with lindseyh and deannad. If you ever have any questions, please feel free to reach out to any of us.
I've included a link to our 'Getting Started Guide,' just in case you'd like to take a look.
Getting Started Guide
Looking forward to hearing more from you!!