I checked into the Spring Hill Suites Chicago Downtown / River North on September 30, 2015. A one night stay. I use the key, go into the room, start unpacking. Use the restroom - and look over and see a man's ring, a phone charging....and I freak out.
I then take in my surroundings a little better. Set of man's shoes beside the desk. Suitcase on the floor - all neat. I would not have known anyone was in the room - except for these items. We gave you wrong room......yeah....right.
WHAT IF there had been someone in the bathroom?
WHAT IF this has turned out badly.
I have had this happen to me before in the early 2000's in San Diego.
Management did not do anything other than move me.
I asked for the room to be comped - nope - we cannot do that. I asked for points - and was offered 1000. Come on.
Let's think about the man that had the room I was allowed to enter. He would be very upset to know someone other than hotel staff had been in his room.
Never heard a thing since from hotel management.
I travel 150+ days a year and expect more of Marriott.
Kat in Atlanta.