I had the worst agent at the Marriott rewards ELITE desk. I am a platinum member and the man was rude and nasty. I hope anyone else who had a terrible experience with him shouts out
He sighed while talking to me and asked me in a condescending voice "what don't you understand from my question" he said I have asked you the same question 3 times. When I asked him his name he fought me and wouldn't tell me and when I asked for his supervisor he hung up. I hope that the call was taped and will be listened to.
I hopd others who have dealt with this rude guy speak out and he gets fired!