AnsweredAssumed Answered

Shop My Way points slow and not posting

Question asked by bjones8162 on Sep 23, 2015
Latest reply on Nov 5, 2015 by jl3549

I do a lot of online shopping.  I either do Shop My Way thru Marriott or the similar feature on Southwest.  Frankly, Southwest generally has more store, better points/$, and they post quickly.  That being said, I had 3 Marriott SMW transactions showing as "pending" and one transaction (past 60 days) completely disappeared.  Another one is now past 60 days and still pending.  I emailed about the disappearing transaction with all the details and no response.


Has anyone else had problems with this feature?  It is really frustrating and I would just stick to the better performing Southwest shopping portal, except I am trying to accumulate Marriott points.