I do a lot of online shopping. I either do Shop My Way thru Marriott or the similar feature on Southwest. Frankly, Southwest generally has more store, better points/$, and they post quickly. That being said, I had 3 Marriott SMW transactions showing as "pending" and one transaction (past 60 days) completely disappeared. Another one is now past 60 days and still pending. I emailed about the disappearing transaction with all the details and no response.
Has anyone else had problems with this feature? It is really frustrating and I would just stick to the better performing Southwest shopping portal, except I am trying to accumulate Marriott points.