How do you post an unsolicited hotel review?
Good question....I'd like to know the answer to that as well.
I don't know either. I post on TripAdvisor as I know lots of people use that website.
Very simple even since they've taken hotel reviews off Insiders and refuse to respond to us if the "Greater Team" will reconsider enabling them once again.
All you need to do is start a thread here and tile it something like "Review of *** Marriott". Write your review and you'll get responses from other Insiders who have stayed there or will appreciate your insights to the property.
As my friend iahflyr from the loan star state has said this facility has been taken away from us.
If you have a few days you can review all of our complaints on various blogs and discussions.
In the absence of a designated place to post reviews many of us have created our own blogs to facilitate communicating our pleasures and discomforts with specific properties.
You might consider doing likewise until the time (if ever) Marriott gets the message.
"loan star state"
is this intentional humor?
is this a "nickname" for Texas, making a variation on "lone star state"?
Yes, Texas is considered the Lone Star State...
That would be capitalized and also similar to California, The Republic of Texas!!
International, well could be if we recede from the country after the next election. Some would say we've already done that.
Forgive me my friend - couldn't resist on a boring day in La La Land.
Apologies - was intentional - the lower case and the word loan - IAHFLYR is a constant target of my sarcasm What is important to remember about me is I only kid the one's I like!! (I'm sure Mr. FLYR will confirm these stupid, infantile and immature jokes are done with affection)..
But to your buddy, iahflyr, it was not intentional at all. It was - international.
To jimaruba, Yes, concur with our friend from la la land (lower case - "intenational" ), post a discussion regarding a hotel review here, or as our friend from the Sunshine state mentions, post it on Trip Advisor (which seems to garner more attention with both hotel management as well as fellow guests).
Intenational. Is that something that one of our former Presidents (from the "loan" star state) would say? (Now, now, I liked him just fine... Mostly. )
Sorry, I just found out that I will be relegated to the dungeon for possibly three more months, with no real travel plans for escape. Feeling a little rebellious at the moment. Please forgive.
pluto77, I've had some good interaction on TripAdvisor emailing people about their reviews, getting tips, etc. It's not the same as MR Insiders, but most people are helpful and will respond if you email them. I feel your pain about no trips for 3 months. As soon as I get done with one, I'm planning the next one.
HEY, HIJACKERS! WE WERE TALKIN' REVIEWS!
(Sorry -- just couldn't resist.)
Hey Dude, for the first time ever I was on topic!!!!
Great Insider interaction here!! Way to go crew!! They have taken down the review section here on the forum, but if it is something you all enjoy, we'll definitely let our team know. You can just post a thread of the hotel or see if there is already a thread surrounding that property and add to it.
Most of us here loved the ability to review hotels on Insiders, our only issue was that they constantly took the big board (main page) over and we wanted them to be placed somewhere so other posts didn't get lost by getting run off the big board by reviews. Reviews are a valuable asset that I for one would like to see returned.
I tend to agree with you and the other members who'd like to see them come back. This is a unique forum and to be able to hear reviews from members with similar travel styles can be a positive asset.
We could use an active "Marriott Associate" on our team to pressure the company to return this valuable facility to us.
Not meaning to be repetitive (but will be ), our experiences and desired treatment and services by properties are different than the average traveler.
Communicating this information to the company and the specific property is of paramount importance to the community.
Well, I guess since I wanted to post my review of property here to give Marriott a chance to respond and provide feedback to the property, I guess I will just have to rely on the review that I posted on Tripadvisor.com
Thanks for the feedback, misterchk. I have brought the this thread to the appropriate teams attention. Perhaps all of the interaction here may make a change, we can only keep our fingers crossed.
If I keep my fingers crossed will some be responsible for un-crossing them before my casket is lowered?
There are few discussions that get me more aggravated than this one. I feel that this is a "quest" that is becoming the "impossible dream" (my apologies to the composer and lyricist of "Man of LaMancha").
We have been on this campaign for months. Marriott has ignored our requests (as they do others as well) to allow us to communicate with our fellow 'road warriors". A group that they claim is their most important income and revenue base.
We are allowed to talk about our families, where we want to spend birthdays, and other mundane subjects that are indeed a pleasure to share but reduces this forum to a social activity rather than a constructive medium to make our lives easier when on the road.
It is simply inconceivably and an insult that we have not received (on this forum) any communication on this subject from Marriott.
They are sticking to their policy of ignoring any and all requests for explanation and or restoration of a facility that we obviously made serious use of.
Insiders, we’re listening and we appreciate all the feedback. We understand that Hotel Reviews is an important feature to the community. The decision was made to host reviews on the individual property websites due to digital and business implications. We are truly sorry for any inconvenience this has caused you. We value your feedback on this matter, and we have passed it along to senior leaders in the organization. While there are no plans to move Reviews back to the Insiders site, we fully support and encourage beginning threads for the purpose of reviewing properties. As always, thank you for being a part of the community and voicing your opinions and ideas.
The "permission" to review "unofficially" is a start!
Thank you for the response.
That's great, CM. Unfortunately, I think that not having the reviews is only half of the problem. The other half of the problem is that we must be solicited to submit a review, which is, by all accounts, a rarity.
If you were to poll Insiders communitymanagers to see just how many have actually gotten to participate in the "individual property website" reviews I believe you'd be shocked at how few actually get a chance to provide a review let along get them published on the hotel site. I know in the pat two years I've had ONE chance to provide a review and it did not even make the hotel website list and it was a very good review of that property.
In my never ending campaign to get banned from this site I have an idea that might seal my fate!
Is now the time to create an independent website, maybe - "notofficialmarriott.com" ???
Hotel Review - Marriott 555 Canal Street New Orleans, LA
I stayed at this hotel this past weekend for Mardi Gras as I have done in the past. This time I had a horrible experience. Upon arriving at the hotel I was initially told the parking garage was full and I would up have to go somewhere else to park and that was going to be very difficult because most of the streets and roads were closed for Mardi Gras but eventually they accepted my car for valet because I insisted since I had been on the phone with the manager when I drove in because she had to reroute me because of the road closures. Once I finally got in the hotel, there was an extremely long line and long wait, even though I had completed mobile check in. There was no water in the lobby and no bottled water in the lounge or the room. Once I finally reached my room it was horrible; it had a musty smell and I quickly noticed there was molded ceiling tile in the bathroom, a hole in the wall around the shower head, and a leaking bath tub. I contacted the front desk and even spoke to a manager but still ended up spending the night in the molded room. The next day after becoming ill I contacted the front desk and management again and was eventually moved to another room. I was really disappointed in the service and my trip was ruined.
emptynest2013, I think this needs an assist from one of our devoted moderators here on Insiders. I am not sure they will see this at the bottom of a 2 year old thread. Accordingly, let's see if we can get carat or andrewt to assist you. The hotel management needs to hear about your experience from corporate, and they should accommodate you in some way for the poor experience.
Thanks much for replying so quickly! Wasn't sure where to post since the hotel review option is no longer available on this site. I responded to Carat's DM and tried to attach photos but had some difficulty with that.
Hi nationwide I was very impressed on how quickly you guys responded on the insiders page about my stay at Marriott New Orleans but still nothing from customer service or hotel management. Now I'm feeling really disappointed and upset. They could have at least offered an apology and some points or something. I'm feeling like less of an elite since my concerns or comments don't even warrant a respons. I have several trips that are planned for the year and I'm considered cancelling my reservations with Marriott if they don't appreciate my loyalt, I'm sure Hilton will as I have their credit card as well. Sorry, just needed to vent because I expected a response after you guys got involve.
emptynest2013, this is really disappointing. carat, lindseyh or andrewt - surely there is something that can be done to restore emptynest2013's confidence in the brand. It sounds like Cara was looking into this situation, but perhaps hasn't heard a response back from the property with the weekend? I am not making excuses for the hotel by any means... I've stayed in the same property on Canal for Mardi Gras last year, and had a wonderful experience. I am hopeful that there is still something that can / should be done.
Good afternoon, I wanted to let you know I finally received a scripted cookie cutter email apology from the hotel. Not what I was expecting, very disappointed! The more I think about it, the more upset I get. Customer service and reward for brand loyalty have gone out the window. Won't be staying at the Marriott for any of my upcoming trips to Vegas, Aruba, London, Grand Cayman, etc. Canceling all Marriott reservations!!! Giving my loyalty to a brand that will appreciate and reward it. I was going for platinum this year but never mind, Marriott can keep it, I'm not impressed!!! The thrill is gone, not feeling the love... I mean they could have offered a few points for the inconvenience.
I agree with your sentiment, as they should have done something to "recover" from the disappointment. That said, I won't base my brand loyalty on a single hotel experience. Performance over time matters to me, and on the whole, I've been a delighted Marriott customer. When I experience something like you have, I complain and let it go. Without a successful recovery, they've simply guaranteed I wont stay at their property again and I'll tell everyone I know why. You are right, they could have and should have done something more here.
So sorry to hear of this experience, emptynest2013! I would like to provide support for this stay and have reached out via direct message.
Thanks Carat, I responded to your DM with the requested info. I only wish the hotel management would have been as concerned as you all are.
Also if you start a new discussion thread with the title being something similar to "Review of ***" you may find others who have stayed there as well and alert some other Insiders of the joint and your situation.
Thanks for the tip, really appreciate it!
Ok, once more (and a final time by yours truly)
First off, let's clarify the truth and reality of Hotel Reviews. No one, and I do mean no one was complaining about hotel reviews clogging up the Insider forum UNTIL Marriott, in an attempt to increase Rewards data collection (successful Yes, increase Insider active participation No) held a Hotel Review contest soliciting to the outside world in an aggressive marketing campaign reviews for the chance of winning
Two Grand Prizes 7-night vacation for two worth 250,000 Marriott Rewards points
250,000 Airline miles
25% HERTZ discount
25 Weekly Prizes (100 total)
10,000 Marriott Rewards points
50 Runner-Up Prizes
1,000 Marriott Rewards points
now, you see the type of excitement folks have over tweeting, collecting badges, and earning 25 points, so just imagine the activity the above prizes generated worldwide (like I said, highly successful in data collection).
Well, from all parts of the world came reviews, some worthwhile and helpful, many (once more, as I've shared, my favorite, "I like fishes, cuz they're delicious") just one liners, "CY Springfield, not bad", just to enter the contest. Each of these thousands (and I do mean thousands) of reviews appeared on the 'Big Board' as individual posts. This virtually shut down Insider participation for weeks while the contest ran. I am convinced that was the beginning of the decline of active participation in this forum. We need active participation in order to maximize the collective wisdom of the forum (which is marvelous when it works - just look at Atlantis and NYC Marathon answers this weekend alone).
Then to add insult to injury, Marriott in their incomparable style of "listening to the consumer" advised us, after we suffered for weeks on end, that we would no longer have hotel reviews in the forum, since we didn't want them.
Hotel reviews by actual Insiders and not one time contest players, were a terrific asset. These were written by folks we knew and respected their travel ideas and we could interact with them and each other to optimize our travel experiences at that specific hotel and city. Also they were actually effectively collected (an IT rarity) by property.
Discussion of the moderated Marriott hotel reviews on each hotel site would only raise my blood pressure, so I won't, except to say, still to this day you can find reviews that state how terrible, horrific, and poorly run the "reviewer" believes this hotel is and yet Yes, I recommend this hotel has a gold check next to it.
One final time, a summary, because more recent (post 2013) Insiders might wonder why we wouldn't want reviews: No one complained about Hotel Reviews by Insiders. The complaint was about the Hotel Review Contest.
Got it? Get It. Good.
A hotel website without hotel reviews? That's sort of like a haiku with 4 lines.
Once more wrong again,The Greater Team decided"Insiders won't care"
Your point is so very well taken and even though you and I love baseball, along with the Hotel Review gaggle we had this running close to the same time.
Official Submissions - Insiders 42 Baseball Stories
These both took really great Insiders with wonderful travel experiences they shared and sent them out to pasture.
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