Beware trying to use your points at the Grand Bohemian Hotel in Asheville NC

Discussion created by gregoryvandrews on Aug 23, 2015
Latest reply on Aug 26, 2015 by vaboywnder

First off, beautiful hotel, great location, staff very friendly and helpful.


We secured reservations using my Marriott Reward points (I am a Platinum Member).  No problem there.  When we checked in I asked the check in person if we could do instant redemption points for the spa treatments we had scheduled and were told that we could.


Imagine our surprise when at check out we were told the points could NOT be used for the spa OR the restaurant on the grounds!  No where on the Marriott point instant redemption site does it mention this.  Apparently select hotels have been able to opt out of accepting points and are not listed on line and the Grand Bohemian in Asheville is one of those hotels.  Marriott can offer us no help. 


So we have a $665.57 bill for spa treatments and meals eaten at the restaurant on the grounds.


Very, very disappointing.  Certain hotels can opt out and even the staff at those hotels do not know if they are in or out.


Stayed August 2015