Complaints about Marriott

Discussion created by jlcphd on Aug 11, 2015
Latest reply on Aug 14, 2015 by phctourist

I am not sure to whom or how I should proceed with my complaint. My last stay at the Paris Marriott Rive Gauche Hotel & Conference Center for 8 days. I requested to be placed on higher floor we checked in and realized we were placed basically on the first floor, next to an elevator with lots of noisy traffic. My experience was terrible for the price paid. The bed was not well put together, the mattresses would literally flip you up and you fall into the head of the bed as I did twice before I could figure where I could and could not sit on the bed. In addition to that, the bed had this 4 or 5 inch extension on the bed frame that stuck out, but was hidden by the bed skirt. Imagine my surprise when I walk up to bed to climb in and hit this sharp metal frame. I received a 2 1/2 inch cut on my foot. It did not stop there the sink was not working if I ran water it ran straight on the floor as if there was no pipe there, and the hair dryer did not work. I asked about the room and we were told we'd be luck...asked about the hair dryer and sink it took 6 days into our trip for them to come fix the sink and provide a hair dryer. The housekeeping would come to the room to clean at 0630 and they did not actually change things out. I walked into my room to housekeeping washing out the glasses and dishes in my bathroom sink that had a disconnected pipe. The bed was never fixed and we spent 7 nights on an unstable bed, 6 days with water running all on the floor. Needless to say the week was long and ruined the entire Paris, elopement, conference,and honeymoon experience. We went to eat at the restaurant and we sat there 40 minutes after being seated and no one came to take our order. We left and went to a restaurant on the corner with better service. During breakfast there were only two ladies cleaning tables so it took 30 minutes to be seated for breakfast with a room full of dirty tables until they got them cleaned off. Some people were even moving plates to be able to sit and eat to not have to wait so long. We were offered a seat at another families table because they saw we had been waiting to be seated so long. I expected more from the property and I did not get the experience I hoped for.,