Marriott Montreal Airport. What a pleasant and helpful guy. 100-150 nights a year so meet a lot of Marriott staff. Hi ham recognised me although it is a while since I last saw him (months). There were a few minor issues which needed resolving. He did this with the minimum of fuss and empowered his staff to help me also. I have seldom received such friendly and efficient service despite being a rewards member for nearly twenty years. He deserves the highest praise. Clone him and have him on every shift in every Marriott and you will see your business boom. There is a large choice of hotels at Montreal Airport but I will be coming back here exclusively because of the helpful service I received from Hicham and his staff. Well done!