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Hotel Overbooking Practices - Interesting Analysis

Question asked by ssindc on Jul 8, 2015
Latest reply on Jul 10, 2015 by jsucool76

From today's Wall Street Journal, interesting reading: The Mystery of Vanishing Hotel Reservations - WSJ   Among other things, the article explains:


When overbooked, hotels make the decision on which customers get “walked,” the industry term for moving clients to other hotels. Industry experts say guests get selected for bumping based on how long they plan to stay, which rate they pay, whether they are important clients or part of a group, and what time they arrive to check in.


In a lifetime of traveling, I've only been "walked" twice - both times well after midnight - and both led to satisfactory (or better than satisfactory) results:

  • I once arrived in Phoenix at a Residence Inn only to find they were overbooked, and that they had already booked me (for the same price!) at the exquisite and sublime JW Marriott Scottsdale Camelback Inn Resort & Spa - woooo-hoooo - died and gone to heaven!;
  • I once arrived at the Detroit Airport Marriott, was told that my room was gone, but they'd booked me in the (brand new, sufficiently comfortable, and equally convenient) Spring Hill Suites, and they comped my room for the night; for a six-hour airport stay, "free" was a happy ending...


Has anyone ever had a less-than-satisfactory experience being "walked" at a Marriott property?  (If so, what was your rewards status?  Platinum, Gold, Silver, none)