I would like to give a shout-out and thanks to Mr. Dory N., who helped me when I called the Platinum Member line.
After a weekend stay in Columbus, I decided to seek help for my sister who is only a silver member. Dory handled my call in the most exceptional manner. Not only did he address my questions, settling them completely, but he also made some goodwill gestures that went much beyond the issue we had at the hotel.
Thank you Dory N. for exceptional, excellent customer relations. I applaud you!