I would like to nominate Joselyn that works in the Concierge Lounge at the JW Marriott Union Square San Francisco. The lounge was packed most mornings when we stayed there last month. There were many people getting her attention (some nice, some not-so-nice) with various requests and she handled all of them with amazing professionalism. She was always polite, attentive and never seemed overwhelmed. On our check out day, when she knew we were about to leave on a long road trip back up north, she gave us a little goodie snack bag to take with us. It's that type of personalized service that really makes the JW an exceptional hotel. Thank you for making our stay memorable!