Discussion created by neorkathy on Jun 24, 2015
Latest reply on Jun 24, 2015 by john_thai

Well, it's been a great ride but I think my time with Marriott is about over.  All the recent changes have not been favorable to their customers:  the new cancellation policy, the (seemingly) heavily restricted use of points and the crazy summer room rates. It also seems like the category levels on Fairfield Inn has been raised most everywhere I stay.


I have been a rewards member for about six years.  I mostly stay at Fairfield Inn or Courtyard.  If I wanted to use points, I could usually get a Fairfield Inn for about 10,00-15,000 points and Courtyard for about 15,000-20,000 and I never had any trouble, regardless of season, using my points.  Not so this summer.  Additionally, the rates seem to have gone through the roof.


For example, at a Courtyard in the Seattle area I often stay at, the weekend rate right now is $199 a night.  For the heck of it, I looked at reserving a room in late September - $95!  Now, I realize it's all about "supply and demand" - at least that's the rationale.  But I see it as greed, plain and simple.


What I'm wondering is did Marriott sell off to another corporation or change their management?   Is that the reason for all the change?