Marriott Compensation Guarantee

Discussion created by sam-daisy on Jun 22, 2015
Latest reply on Jan 20, 2017 by wbwest

what The Marriott Guaranteed Platinum Arrival Gift --the list of compensation is a joke.  I called today with missing Elite Platinum points for the arrival gift and requested the compensation as the "guaranteed benefit" was not met.  I was informed that I would have to request this prior to hotel check out.

That is completely impossible to do as the Reward Points are not added until days after the departure.  First time I have been disappointed with my Marriott program.