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Ultimate Reservation Guarantee Question

Question asked by ndn on Jun 20, 2015
Latest reply on Jun 21, 2015 by jsucool76

I am confused about the Ultimate Reservation Guarantee--specifically how it applies at Ritz vs. Marriott and for various levels of elite status.


If you go to the site that describes the guarantee, it will help give background to my question:


The site describes a section for the guarantee at Marriott properties and a different section for guarantee at Ritz-Carlton properties. The Marriott section calls out benefits for Silver, Gold, and Platinum Rewards (either program) members. The Ritz-Carlton section only calls out the guarantee for Platinum members. However, the Marriott section also covers benefits at Ritz-Carlton properties. This makes no sense. So what is the actual policy?