AnsweredAssumed Answered

Missing stays

Question asked by 702rugbyref on Jun 22, 2015
Latest reply on Jul 10, 2015 by 702rugbyref


I tend to follow my stays quite closley and have had to cal MR on two seperate stays in 6 months since my account had not been credited within the 10 days. I had a recent stay in Vegas, even with a receipt and my MR # on the receipt, it never posted to my account until I called customer service. No explanation was provided as to why this has occurred in the past. So I ask the mass:

 

 

1) Do you follow your account close enough to note a missing stay?

2) Have you had missing stay(s)?

3) Has there been any specific reason as to why the missing stay was not recored to your account.

4) did you receive any 'bonus' for the inconvenience or their error?

 

Cheers Phil

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