Our friends that program the computers at Marriott Rewards are "right on when with events".
June 7th being my birthday I received an email from Marriott with a gift. Said gift was a credit of one elite night to help me without even getting out of bed to move on to the next level.
That's a pretty good gift to most - but I'm in a different situation. The Marriott "machine" would have made me very happy by simply "wishing me a happy birthday"!!!! But NO they had to award me a meaningless "credit of one night toward my next level".
HERE LIES THE PROBLEM - if they do not create a higher lever I have NO PLACE TO GO!!! I am currently (and hopefully forever) a Lifetime Platinim Elite!! In addition to that "lable" PLATINUM PREMIER was added a few montha ago.
Consequently a simple card would have sufficed. If a gift was necessary a certificate to a stay someplace would have been appreciated and a nice jester.
I will continue being a loyal Marriott guest as the points ad up very fast for me and they are somewhat flexible. BUT YOU GUYS AT MARRIOTT, YOU HAVE A MEMBER HERE THE IS A LIFETIME PLATIUMUM, CHOSE HIM TO BE PLAT PREMIER - A MEMBER THAT IN THE LAST 7 DAYS WAS "PAYING OVERNIGHT IN MARRIOTT BREANDED PROPERTIES.
AND ALL YOU AWARDED ON MY BIRDAY WAS A "CREDIT".
BOTTOM LINE - THE EMAIL THAT MARRIOTT SENT, AND ASSUMED TO BE APPRECIATED TURNED OUT IN ACTUALITY TO BE A VERY LARGE INSULT TO ME PERSONALLY AND TO ADVISE OTHER MEMBERS OF THEIR INSENSITIVITY,
Anyone else in this situation I would love to hear commnets.