Poor experience is seldom with Marriott but stay away in Midland, MI

Discussion created by jnewly on May 14, 2015
Latest reply on May 14, 2015 by carij

I stay way too many nights in Marriotts and seldom have poor experiences.  A recent stay for business in Midland at the Springhill Suites is one of those poor experiences.  As a Platinum member, i get used to the excellence from most staff and properties.  In Midland, forget it.  The front staff was just not welcoming and when I needed a pop it was as if the lady was doing me a favor selling me the $2 bottle.  When I first arrived I asked to add a second night.  Two hours into my stay, I cancelled.  Saginaw, MI is only 20 minutes away and well worth the drive.  The Springhill Suites there is one of the best Marriott properties I have ever stayed at.  The staff and facilities are excellent.

I almost forgot, my reservation confirmation in Midland showed a $125.00 rate and they charged me $130.00!!