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Why are the international call charges outrageous at Marriott?

Question asked by texasuser on May 14, 2015
Latest reply on May 18, 2015 by texasuser

With Voice over IP (VoIP) technology, the phone calls charges to anywhere in the world are very very low. It costs few cents per minute to call anywhere in the world. Marriott is still charging outrageous amount for making phone call from the room. If you are not aware of the charges, the operator may not inform you unless you ask.


Recently I was charged more than $35 for a 5 minutes international phone call from a room at Singapore Marriott. When I communicated to the local manager, I was told that the charges are normal. The phone call cost should be few dollars not $35. I still do not believe the outrageous charges and the local management did nothing to resolve my complaint.


Is Marriott phone system stuck in 1980?