Just stayed for a week. WOW Kim actually walked us to the exectuive lounge to be sure we found everthing and ensure we got settled and relaxed. Great room, great view, was well worth the extra tube stop. The staff treated my family like royalty, with an excellent executive lounge. The area around the hotel is wonderfull with lots of shopping, restaurants and hot night spots. Only downfall was no pool for the kids. I hightly recommend this hotel.