The 2009 version of the Marriott Rewards Platinum Program includes a guarantee that you will get the room type you booked or you will be compensate US$100. Sounds good! My advice: be cautious.
I checked into the Marriott RTP and they did not have my room type; I asked for my compensation and they declared no such program exists. I then repeated same to a Manager (twice) and both times the Manager declined.
I appealed to Marriott Rewards - while I was still at the hotle; they declined.
My advice: if you are not offered your compensation, immediately; do not check in! Find another hotel.!Especially at the Marriott RTP. It is amazing to what lengths Marriott RTP will deny a guarantee is a guarantee.
I still stay at Marriotts; I just do not stay at the various Marriott's in RTP all owned by the same firm.