The main problem with this hotel is maintenance problems. On one night my heater stopped working. They upgraded me to a suite because of it but it wasn't much better than the room. On another night the maintenance manager at the hotel knocked on my door late at night and said he needed to check something in my room. He didn't even call first. Also, just last night only super hot water would come out of my shower and I thought I was going to get burned. The maintenance staff was already gone so I had to shower in another room. I guess the one good thing is the M lounge that is open 24/7. This hotel needs to fix things if it wants me to come back.